Frequent questions

To help you have the best shopping experience possible, We have compiled some frequently asked questions that may arise during your
visit our store. If you don't find the answer you're looking for, don't hesitate to
contact us.

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What fabric are Tie-Lux ties made with?

All of our ties are made exclusively from 100% silk Twill and Jacquard , fabrics known for their exceptional softness, shine and durability. This fabric also provides excellent grip when tying the tie, making it easy to handle and maintain throughout the day. Each tie is carefully crafted to high quality standards to ensure maximum satisfaction and comfort for our customers.

What is the length and width of the ties?

We have two sizes, a blade width of 8cm with a length of 148cm and a blade width of 9cm with a length of 150cm.

What payment methods do you accept?

We accept a variety of secure payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal and other online payment services. You can select the payment method you prefer during the purchase process.

How long will it take to get my order?

Delivery time depends on your location and the shipping method selected. Generally, orders to the peninsula usually take between 1 and 3 business days to arrive, while international orders may take a little longer. Once you place your order, you will receive a shipping confirmation with a tracking number so you can track your package at all times.

What happens if I am not at the shipping address?

If the customer is not at the shipping address at the time of delivery, the transport company will leave a notice to arrange a second delivery, or make the shipment available to the customer at one of the collection points. . You can find more information in our shipping policy.

How can I care for and keep my silk ties in good condition?

It is important to follow some precautions to maintain the quality and appearance of your ties. We recommend spot cleaning with a soft, damp cloth, avoiding the use of harsh chemicals that may damage the silk. Likewise, it is advisable to store ties hanging in a cool, dry place, preferably in a tie organizer, to avoid unnecessary wrinkles.

Do you offer customization or creation of custom ties?

Currently, we do not offer customization or creation services for custom ties in our online store. However, we are constantly expanding our range of products and services, so please keep an eye out for future updates on our website.

We hope these frequently asked questions have helped you get answers to some of your concerns. If you need more information or assistance, do not hesitate to contact us. We are here to help you!